【Gajoen Tokyo】Front Desk Duty Manager

Job description

フロントオフィスのメンバーとして、チームの管理を行いつつ、フロントデスクにてチェックイン、チェックアウト等実務も担当していただきます。

ホテルのシフト責任者として、日々のオペレーションを統括しながら、ゲスト満足度の向上およびサービス品質の維持・改善を担ってくださる方を募集しております。

As a member of the Front Office team, you will oversee team management while also handling hands-on duties at the front desk, including check-in and check-out procedures.
As the shift leader, you will be responsible for supervising daily operations, while driving guest satisfaction and maintaining and enhancing service quality.

·  シフト全体のオペレーション管理
·  フロントデスクおよびゲストサービスの統括
·  ゲスト対応・クレーム対応
·  VIP対応および館内巡回
·  各部署（ハウスキーピング、F&B等）との連携
·  スタッフへの指示出し・サポート
·  サービス基準の維持・向上

 

·  Oversee overall shift operations
·  Supervise Front Desk and Guest Services operations
·  Handle guest inquiries and resolve complaints professionally
·  Manage VIP guests and conduct regular property inspections
·  Coordinate with other departments (Housekeeping, F&B, etc.)
·  Provide direction and support to team members
·  Maintain and enhance service quality standards

＜必須＞

·  ホテルフロント経験
·  リーダー経験歓迎
·  英語でのコミュニケーションスキル
·  ゲスト志向でサービス品質にこだわれる方
·  チームワークを重視し柔軟に対応できる方
·  プレッシャーの中でも前向きに行動できる方

 

Required

·  Previous experience in hotel Front Desk
·  Leadership experience is an advantage
·  Good English communication skills
·  A guest-focused mindset with a commitment to service excellence
·  A team player with a flexible and adaptable approach
·  Ability to maintain a positive attitude and perform effectively under pressure

 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

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At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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