【Gajoen Tokyo】レストランマネージャー（日本料理）

Job description

ヒルトンの基準に基づき、レストランの運営・収益・サービス品質を統括し、ゲストに卓越したダイニング体験を提供していただきます。

The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures. 

·  レストランの日常運営管理（サービス品質・人員配置・安全衛生）
·  ゲスト対応および満足度向上、苦情対応と改善施策の実行
·  サービス基準（SOP）の維持・教育・モニタリング
·  売上最大化、プロモーション企画、コスト・予算管理
·  他部署（キッチン、フロント、営業等）との連携
·  スタッフの採用、育成、評価、シフト管理
· 
繁忙時・イベント時の現場サポート

 

 

 

· 
Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards 

· 
Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives 

· 
Maintain, train, and monitor service standards (SOPs) 

· 
Drive revenue growth through promotions while managing costs and budgets effectively 

·  Collaborate with other departments, including Kitchen, Front Office, and Sales
· 
Oversee recruitment, training, performance evaluation, and shift management of team members 

· 
Provide hands-on operational support during peak periods and events 

 

＜必須＞

·  4～5つ星ホテルでの管理職経験2～4年
·  レストラン運営、F&Bサービスに関する実務知識
·  強いリーダーシップと高いコミュニケーション能力
·  ゲスト志向で、サービス基準を超える対応ができる方
·  売上・原価・人件費など数値管理への理解
·  英語での基本的なコミュニケーション能力
·  忙しい環境でも柔軟かつ前向きに対応できる方

 

·  2 -4 years of management experience in a 4- or 5-star hotel environment
· 
Strong operational knowledge of restaurant operations and F&B service 

· 
Strong leadership and excellent communication skills 

· 
A guest-focused individual who consistently delivers service beyond established standards 

· 
Solid understanding of financial management, including revenue, cost, and labor control 

· 
Basic English communication skills 

· 
Flexible and able to maintain a positive attitude in a fast-paced environment 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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