【Gajoen Tokyo】Front Desk

Job description

ホテルの顔として、お客様対応およびフロント業務全般をご担当いただきます。

As the face of the hotel, you will be responsible for guest service and all front desk operations.

·  チェックイン・チェックアウト業務
·  お客様からのお問い合わせ対応（対面・電話・メール）
·  予約管理およびデータ入力
·  客室のアサインおよびアップセルの提案
·  会計業務および精算対応
·  他部門（ハウスキーピング・レストラン等）との連携
·  ブランドスタンダードに基づいたサービス提供

 

·  Handle check-in and check-out procedures
·  Respond to guest inquiries in person, by phone, and via email
·  Manage reservations and perform data entry
·  Assign rooms and promote upselling opportunities
·  Handle billing, payments, and cashiering duties
·  Coordinate with other departments (Housekeeping, Restaurants, etc.)
·  Deliver services in accordance with brand standards

＜必須＞

·  ホテルフロント経験
·  コミュニケーション能力の高い方
·  英語での接客対応が可能な方（その他言語も歓迎）
·  シフト勤務（夜勤含む）が可能な方
·  基本的なPCスキル
·  ホスピタリティ精神をお持ちの方
·  明るく丁寧な対応ができる方

 

Required

·  Previous experience in a hotel front desk role
·  Strong communication skills
·  Ability to provide guest service in English (additional languages are a plus)
·  Availability to work shifts, including night shifts
·  Basic PC skills
·  Strong sense of hospitality
·  Positive attitude with a courteous and professional demeanor

 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.