【Gajoen Tokyo】Concierge

Job description

コンシェルジュは、ご滞在中のお客様およびVIPゲストへの主要な窓口として、ホテルおよび周辺地域に関する情報提供や各種手配を行い、お客様に特別な体験を提供する重要なポジションです。第一印象を左右する役割として、常に高いホスピタリティを発揮していただきます。

The Concierge serves as a key point of contact for guests and VIP guests throughout their stay, providing information about the hotel and the surrounding area, as well as arranging a wide range of services. This role plays a critical part in creating a positive first impression and delivering exceptional hospitality experiences.

·  お客様およびVIPゲストからの問い合わせ対応（主要窓口）
·  観光ツアー、レストラン、チケット、医療機関、航空券など各種手配およびご案内
·  お客様へのメッセージの受付・伝達業務
·  お荷物の搬送および安全な保管
·  ホテルサービス、VIP対応、特別イベント情報の把握と共有
·  ロビーおよびエントランス周辺の秩序・安全管理
·  緊急時におけるマネジメントのサポート
·  プロフェッショナルかつホスピタリティを重視したサービスの提供
·  清潔で安全な職場環境の維持
·  フロントオフィス機器・システムの適切な運用（規定・手順の遵守）

 

·  Serve as the primary point of contact for guests and VIP guests, responding to inquiries promptly and professionally
·  Provide information and arrange services such as city tours, restaurant reservations, event tickets, medical assistance, and transportation
·  Handle guest messages and ensure timely delivery
·  Assist with luggage handling and ensure safe storage
·  Stay up to date on all hotel services, VIP requests, and special events
·  Maintain orderliness and ensure safety in the lobby and entrance areas
·  Support management as needed, including during emergency situations
·  Deliver professional service with a strong focus on hospitality and guest satisfaction
·  Maintain a clean, safe, and healthy working environment
·  Operate front office equipment and systems in accordance with company policies and procedures

＜必須＞

·  前向きで明るい姿勢と良好なコミュニケーション能力
·  高いレベルのカスタマーサービスを提供する意欲
·  優れた身だしなみ基準を維持できる方
·  様々な業務状況に柔軟に対応できる方
·  単独でも、またチームの一員としても業務を遂行できる能力
·  地域に関する知識

 

＜歓迎＞

·  ホテルでのコンシェルジュ業務経験

 

Required

·  A positive attitude and strong communication skills
·  A commitment to delivering a high level of customer service
·  Excellent grooming and professional appearance standards
·  Flexibility to respond to a variety of work situations
·  Ability to work independently as well as part of a team
·  Knowledge of the local area

 

Preferred 

·  Previous experience working as a Concierge in a hotel environment

 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.