【Gajoen Tokyo】Banquet Manager

Job description

ホテルの宴会・イベント部門を統括し、ヒルトンの基準に沿った高品質なサービスと効率的な運営を通じて、ゲストに印象的なイベント体験を提供していただきます。

What will I be doing?

The Banquet Manager is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide and hotel policies and procedures. 

·  宴会・イベント運営全般の管理および品質・サービス向上
·  ゲスト対応（要望・苦情対応、フォローアップ、サービス改善）
·  SOP・サービス基準・安全衛生（OH&S）の遵守と教育
·  スタッフのシフト管理、業務指示、育成・評価
·  キッチン、フロント、ハウスキーピング等、他部署との連携
·  イベント履歴管理、再受注につながる運営サポート
·  チームへの指示・情報共有、定例ミーティング参加

 

·  Oversee all banquet and event operations, ensuring high standards of quality and service
·  Handle guest interactions, including requests, complaints, follow-ups, and driving service improvements
·  Ensure compliance with SOPs, service standards, and health and safety (OH&S), and provide team training
·  Manage staff scheduling, task allocation, and support team development and performance evaluation
·  Collaborate with other departments, including Kitchen, Front Office, and Housekeeping
·  Maintain event history records and support operations to drive repeat business
·  Provide clear direction and communication to the team and participate in regular meetings

 

＜必須＞

·  4～5つ星ホテルでの管理職経験2～4年
·  宴会・F&Bオペレーションに関する実務知識
·  英語での基本的なコミュニケーション能力
·  強いリーダーシップとチームマネジメント力
·  ゲスト志向で、サービス基準を超える対応ができる方
·  柔軟性があり、繁忙期やプレッシャーのある環境でも前向きに対応できる方
·  長時間勤務や不規則なシフトに対応可能な方

 

· 
2–4 years of management experience in a 4- or 5-star hotel environment

· 
Strong operational knowledge of banquet and F&B operations

· 
Basic English communication skills

· 
Strong leadership and team management capabilities

· 
A guest-focused individual who consistently delivers service beyond established standards

· 
Flexible and able to maintain a positive attitude in busy and high-pressure environments

· 
Ability to work long hours and adapt to irregular shifts

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
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