Marketing Research & Insights Analyst

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Research and Insights role will assist in uncovering and presenting key insights, context and actionable strategies on a wide array of research projects. This role collaborates across all business functions at Aviva to gather both quantitative and qualitative insights to provide internal teams with actionable insights to improve both the broker and customer experience.

If you are looking for the opportunity to grow within a fast paced team environment and looking to gain valuable hands-on experience in the Research and Insights field, this is the role for you!

What you'll do:

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Coordinate all aspects of the research process from questionnaire writing and research design, to analysis and interpretation of results.

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Develop quarterly reviews to support both claims and direct to consumer sales/service teams.

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Assist where required in building out ad hoc research requests.

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Assist in running Net Promoter and Customer Satisfaction programs in alignment with global marketing team and Aviva Canada.

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Participate in ensuring brand metrics are deployed across the organization. Assist in reporting on key trends for Aviva compared to key competitors.

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Assist in the building and maintenance of Clarabridge sentiment models to incorporate voice of customer into research results.

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Take an active role in liaising with the Customer Experience team to promote the use of Clarabridge models

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Assist in the deployment of CSI reporting to ensure business is kept up to date with emerging issues.

What you'll bring:

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Completed Bachelor’s Degree or equivalent experience

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1 to 3 years of marketing/consumer/audience/agency research or insights experience.

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Proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint

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Outstanding organizational skills, & demonstrated commitment to the accuracy and completeness of information

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Data savvy with a strong attention to detail and accuracy

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Ability to manage multiple projects simultaneously.

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Highly motivated, self-directed & possess a driven personality capable of working within tight timescales

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Thrives within a team environment

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Excellent written & verbal communication skills with focus on presentation skills.

What you'll get:

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Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

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Outstanding Career Development opportunities.

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We’ll support your professional development education.

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Competitive vacation package with the option to purchase 5 extra days off per year

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Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

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Corporate wellness programs to support our employees’ physical and mental health

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Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.