Client Relationship Manager – London

Job description

Client Relationship Manager – London - 12 Month Fixed Term Contract

This is a great job for someone who has Asset management industry knowledge, particularly within a distribution function is beneficial combined with effective knowledge of operational processes.

A bit about the job:

In this role you will be responsible for day to day managing, servicing, and developing relationships with a defined group of existing clients across a range of different asset classes. The successful candidate will be required to attends/hosts formal client meetings and due diligence visits, providing updates on fund and market performance with Investment Director/Portfolio Manager support as appropriate. You will own and co-ordinate the prompt resolution of client issues, including reporting, performance, technical fund and fee billing queries. Alongside this, you will take ownership of the client on-boarding process for both pooled and segregated mandates, liaising with internal and external parties as appropriate, Including the co-ordination and completion of legal agreements/IMAs. The role itself will also have the role holder taking a lead role in the implementation of mandate and distribution agreement changes for existing clients, ensuring any amendments to agreements are formalised.

Skills and experience we’re looking for:

· 
Motivated to deliver first class relationship management and client service, balancing the needs of the client with those of Aviva Investors.

· 
Practical awareness of relevant regulatory requirements.

· 
A strong communicator able to listen to clients, understand their issues and deal with people at all levels.

· 
Proven ability to take ownership of client queries and achieve successful resolution by influencing colleagues and third parties.

· 
A strong collaborator able to build effective relationships with different business areas across Aviva Investors.

What you’ll get for this role:

· 
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

· 
Eligibility for annual performance bonus

· 
Family friendly parental and carer’s leave

· 
Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

· 
Up to 40% discount for Aviva products

· 
Brilliant flexible benefits including electric cars

· 
Aviva Matching Share Plan and Save As You Earn scheme

· 
21 volunteering hours per year

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online.   If you require an alternative method of applying, send an email to  GlobalRecruitment@avivainvestors.com .