Distribution Support Consultant

Job description

Distribution Support Consultant

Location: Sheffield

Salary: £23,900 per annum

We currently have an exciting opportunity for a Distribution Support Consultant to join our growing distribution support team in Sheffield. As a Distribution Support Consultant you will provide support to Financial Advisers, using our adviser platform and working with our sales teams, platform adoption team and Platform Account Management team.

You will work closely with the face to face and telephony Distribution Sales teams to onboard new accounts, support a range of pre-sales processes / queries and help advisers navigate the platform or reach the best team to help them with their queries.

Within the Distribution Support team, our focus is to ensure financial advisers receive an excellent, above and beyond service & in turn deliver the best outcomes for our mutual clients. We strive to understand the needs of new platform users and to build trust in our service with those who have experienced challenges in the past.

A bit about the job:

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Work closely with financial advisers, maintaining existing relationships and help build new ones to understand the needs of each firm and their RI’s

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Respond to inbound calls / emails from financial advisers and provide support on a range of queries

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Ensure the correct decisions are made when deciding how to deal with an adviser’s request

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Identify new business opportunities and share with the sales team

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Be risk aware when dealing with adviser queries and ensure the correct processes are followed coupled with managing complex or time critical demands

Skills and experience we’re looking for:

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Excellent communication skills, written and verbal and be confident picking up the phone to speak to financial advisers and other Aviva teams

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An ability to question, problem solve, influence & negotiate to meet the right customer outcomes

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Evidence of strong organisation and time management skills and be able to work under pressure

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The ability to take full end to end ownership of cases and provide a stand out service

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Be comfortable in a changing environment which often requires investigation to seek out the right answer or team that can help support

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

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Starting salary £23,900 (depending on location, skills, experience, and qualifications)

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Bonus opportunity - 6%  of annual salary Actual amount depends on your performance and Aviva’s.

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Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

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Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

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Brilliantly supportive policies including parental and carer’s leave

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Flexible benefits to suit you, including sustainability options such as cycle to work

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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

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We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Immy Sahota a call on 07721178289 or send an email to immy.sahota@aviva.com.