Motor Claims Handler - International

Job description

Motor Claims Handler - International - Salary from £23,900 up £31,200 (depending on hours, skills and experience)

Our standard full time contracts are for 35 hours per week but we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract. There are also part-time contracts available.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.   

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday – Friday).

Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.

A bit about the job

As an Aviva International Claims Handler , you will need to provide brilliant service on every call and e-mail, supporting our customers who have had an accident with a vehicle registered in Europe. You will also need to take the time to understand the needs of our customers, and work with our suppliers, both in the UK and internationally, to ensure everything is taken care of.

You will need to investigate what has happened, making pragmatic decisions on the best course of action for our customers. This will involve liaising with external stakeholders, building and developing excellent working relationships with our international clients – therefore we’re looking for candidates who are excellent at relationship building and can negotiate effectively too.

Please click on the video link for an insight on how we help our customers at their times of need:

Aviva - Norwich Careers Hero (vimeo.com)

Skills and experience we're looking for

· 
Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities

· 
Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first

· 
Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey

· 
Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

· 
Credit Hire experience or German language speaking desirable

What you’ll get for this role: 

· 
Starting salary between £23,900 and £27,200 based on a 35 hour week or pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications) 

· 
Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.

· 
Generous pension (starting level Aviva contributes 8% when you contribute 2%) 

· 
Eligibility for annual performance bonus 

· 
Family friendly parental and carer’s leave 

· 
25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days 

· 
Up to 40% discount for Aviva products 

· 
Brilliant flexible benefits including electric cars 

· 
Aviva Matching Share Plan and Save As You Earn scheme 

· 
21 volunteering hours per year 

Aviva is for everyone:  

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. 

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Réka Vincze a call on +44 020 45861279 or send an email to reka.vincze1@aviva.com