Technical Claims Specialist

Job description

Technical Claims Specialist

Salary: Competitive

Are you a Technical Claims Specialist looking for a new role then look no further we have just the role for you!

Aviva Technical Claims Services have a vacancy for a Claims Specialist in the Construction, Engineering and Renewables team. The vacancy will relate primarily to the handling of renewables claims.

A bit about the job

You will be responsible for managing a portfolio of technical cases to the highest technical and regulatory standards and agreed performance outcomes, whilst ensuring compliance with internal policies, regulations and standards.

Seeking new and better ways of working embracing change in technology and regulatory requirements, identify and resolve potential risks or complex issues and act as a point of escalation for more junior team members.

Acting as a technical specialist on products, systems, processes and policies, assess damages, evaluate liability and negotiate settlements in accordance with policy coverage and legal requirements.

Managing partner relationships with both internal and external customers, suppliers and other relative third parties to resolve complex claim-related matters, challenge external suppliers for decisions to progress the claim to settlement.

Support the delivery of good customer outcomes through all activities and deliverables, enabling us to act in good faith towards customers, avoid causing foreseeable harm and enable and support our customers to pursue their financial objectives.

Skills and experience we’re looking for:

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Knowledge of the insurance industry related to commercial claims management around renewables including solar, wind with biomass being an advantage

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Technical claims experience is preferable, ideally in a Claims Manager or similar level role

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Excellent customer engagement skills is essential i.e. the ability to influence key contacts and manage external clients / brokers successfully

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Ability to develop professional relationships with both internal and external customers

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ACII certificate/relevant professional qualification or extensive, equivalent experience within commercial claims environment and excellent IT skills i.e. prior working knowledge of Microsoft Word, Excel, PowerPoint

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

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Salary competitive, depending on location, skills, experience, and qualifications

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Bonus opportunity - 10% of annual salary actual amount depends on your performance and Aviva’s.

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Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

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29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

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Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

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Brilliantly supportive policies including parental and carer’s leave

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Flexible benefits to suit you, including sustainability options such as cycle to work

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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

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We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to  Guv.Johal@aviva.com .