Technical Claims Assessor

Job description

Technical Claims Assessor   

Salary £30,000 +

Are you a meticulous Claims Assessor with a strong technical foundation and a passion for customer service? Join our team as a Technical Claims Assessor and be a key player in providing swift and compassionate resolution to Travel and Accident & Health insurance claims.

A bit about the job:

You'll leverage your exceptional technical and organisational skills to swiftly comprehend and designate the appropriate experts. Travel claims has variety each day and requires decisions to be made quickly. Coordination with stakeholders and identification of essential documentation will be key in applying your insurance and legal knowledge to expedite the validation of claims.

Additionally, your adept application of commercial awareness and relationship-building skills will play a crucial role in liaising with brokers and key partners, fostering enduring working relationships. As you navigate complex claims with external suppliers, you will take charge and lead, ensuring a seamless compassionate approach to ensure we fully support our customers with empathy at a key time. Your commitment extends to maintaining the system with timely claim updates, guaranteeing comprehensive information from all involved parties is reflected in the system.

Skills and experience we’re looking for:

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Well-developed interpersonal skills, to articulate technical issues to a variety of internal and external parties

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Strong technical knowledge. Able to understand and communicate complex policy conditions 

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Strong commercial acumen in order to challenge cost decisions and make decisions within your authority limits able to make balanced cost decisions quickly and in a decisive manner

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Well-developed customer service skills, ability to react quickly to decisions ensuring excellent customer engagement throughout 

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Ideally have or working towards CII qualification

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

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Starting salary from £30,000 (depending on Location, skills, experience, and qualifications)

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Bonus opportunity – 8% of annual salary - Actual amount depends on your performance and Aviva’s

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Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

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29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

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Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

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Brilliantly supportive policies including parental and carer’s leave

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Flexible benefits to suit you, including sustainability options such as cycle to work

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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

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We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com.