Senior Claims Manager

Job description

Senior Claims Manager
We have an exciting opportunity for a Senior Claims Manager to join our Financial Lines claims leadership team, in a key role with responsibility for the claims portfolio and teams specialising in Financial Institution claims, as well as supporting across Management Liability, Crime and W&I lines of business.  We are looking for someone with great experience in these business lines, who can bring technical expertise in complex claim management, as well as the ability to develop future talent and create a market leading claims proposition.  

A bit about the job:

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Ownership & management of large and complex claims across business lines, delivering technical excellence to achieve favourable outcomes.

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Developing a leading customer proposition and delivering on the Aviva values through claim service and client relationships.

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Working closely with underwriting, product, actuarial and risk management teams to drive business synergy, sharing claim and industry insights.

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Supporting the growth of the Financial Lines business, through new/renewal business propositions and helping develop insurance products to meet emerging customer needs.

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Leading the Financial Lines claim handlers, supervising work product, developing talent and future capabilities, and providing technical & performance oversight. 

Aviva operates a “smart working” policy meaning that we spend approximately half of our time working in an office, and this role is based in London.

Skills and experience we’re looking for:

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In-depth knowledge and extensive experience of handling complex Financial Institution, Crime and/or ML claims.

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Strong understanding of the legal and regulatory requirements and risks across these business lines.

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Proven experience of developing strong external relationships and delivering commercial acumen to balance technical decision making with customer excellence.

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Experienced at handling large primary lead accounts and productively working with follow and excess layer insurers.

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A brilliant leader who can support talent development and drive systemic improvements to enhance the claims operation.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

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Competitive marketing salary and reward package (depending on location, skills, experience, and qualifications)

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Bonus opportunity – 12% of annual salary Actual amount depends on your performance and Aviva’s.

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Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

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29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

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Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

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Brilliantly supportive policies including parental and carer’s leave

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Flexible benefits to suit you, including sustainability options such as cycle to work

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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

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We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Abigail Aitken a call on +44 7774 789975 or send an email to abigail.aitken@aviva.com