Claims Advisor Motor Damage & Injury

Job description

Aviva have new positions available in our Motor Claims Team, at our new Ballybrit location.  

We are looking for a person with a minimum APA qualification (Personal and Commercial).  After initial training hybrid work from home arrangements will be available for new qualified starters.

We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice.

We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. We want people who are inquisitive, self-motivated, and eager to grow with us.

This role will involve proactively handling a portfolio of Motor Claims (Damage/ Injury).  You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. 

Duties & Experience:

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Negotiate claims settlements for complex, noncomplex injury and damage claims.

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Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim

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Understand customer feedback and what is meaningful to our customers

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Build positive relationships with colleagues and external partners, in a professional and approachable manner

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Have confidence to seek guidance and make decisions which are right first time

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Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant.

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Share learnings and feedback with colleagues and partners

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You make liability decisions to facilitate early resolution and maximise settlement opportunities

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Ensure files are accurately reserved at all times

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Support Aviva’s Fraud Strategy

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Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation.

Skills & Experience:

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CIP Qualification (APA Personal & Commercial minimum)

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Proven experience in Motor Damage and/or Injury Claims Handling.

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Experience in financial services working environment

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High learning agility

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Ability to handle complex situations

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Excellent Problem-solving abilities

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Proven negotiation skills with experience in settlement of complex claims

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Capability to provide the best possible outcomes for both the customer and Aviva.

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Active Listening Skills

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Ability to make real time decisions based on changing information 

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Ability to handle own workload 

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Positive Relationship building skills

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Dedication to the customer environment

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Outstanding communication skills

What will you get for this role?

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A competitive salary depending on location, skills, experience, and qualifications

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Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays.

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Sociable working hours, No bank holiday/ Weekend work

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Fully paid paternity and maternity leave. We also offer family leave.

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Generous Defined Contribution pension scheme

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Annual Performance related Bonus and Pay review

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Education support for professional qualifications and support your development to achieve your career goals.

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Discounted rates (with friends and family offers too) on our products plus national and local offers from various retailers.

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Other Excellent flexible benefits to include:

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Global Matching Share plan

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Save As you Earn scheme

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Wellbeing programs

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Health Insurance Subsidy

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Access to Best Doctors and Aviva family Care

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Employee Assistance Programme

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DeCare Dental

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Eyesight Testing

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Bike to Work Scheme

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Holiday Fund

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Sports & Social Society

This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

Fitness and Probity

This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an ongoing requirement for the role holder to maintain fit and proper status.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you.

Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact sophie.keely@aviva.com or at 086 1584943.