New Business Process Improvement Executive

Job description

Do you have a strong interest in systems enhancement in the New Business Operations? Are you looking to apply your insurance product knowledge in the Operations team, leave your mark in new implementations and changes?

Aviva's Customer Service New Business team could be the right place for your career development!

This role is responsible for all aspects of the Individual Life operations, managing the process and systems to achieve operational efficiencies and services excellence. The role includes:

·  New Product Launches – reviewing and signing off for application forms, post sales documents (welcome letter, notification letter, preambles), policy contract wordings, business requirement documents; supporting application submission flow and requirements, implementing reinsurance administration process in line with reinsurance treaty (both automatic and facultative) and training of users.
·  Project Management – supporting projects on a day to day basis, working with key stakeholders on project outputs, timelines and requirements criteria, developing and maintaining plans, identifying/managing risks and monitoring/reporting progress.
·  Continually improve efficiency and effectiveness of people, process and system through System Thinking and Service Design Thinking to achieve desired Net Promoter Score.
·  Responsible for the overall coordination, implementation, execution, control and completion of business projects and ensuring consistency with company strategy, commitments and goals.
·  Facilitate the definition of project scope, goals and deliverables, monitor and reports on progress of projects, problems and solutions, manage and evaluate project changes to achieve project outputs.
·  Identify and evaluate system gaps and recommend solutions for system enhancement in order to achieve defined levels of improvement in efficiency and productivity.
·  Support team capability and scalability through enhanced processes and project initiatives.

Requirements

·  Tertiary qualification
·  Preferably with Insurance certifications, e.g. CLI, ILP, FNA, HI or M5, M8, M and HI
·  Minimum 2 years of experience in New Business Operations
·  Candidates with experience in project management in New Business Operations will be advantageous

Required Capability

·  Effective time management
·  Innovative
·  Strong interpersonal and communication skills