Motor Claims Handler – Third Party Team

Job description

Motor Claims Handler – Third Party Team

Starting salary between £23,900 to £31,200 (depending on hours, skills, and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract following your leader approval, with enhanced salary of up to £31,200

Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.

35 -40 Hours shift pattern

Option 1 - between 08:00am – 8:00pm Monday –Sunday (3 weekend days in every 10 weeks, 1 late shift per week)

Option 2 - between 08:00am – 6:00pm Monday –Saturday (Saturday shift 1 in every 5, 1 late shift per week)

We currently have fantastic opportunities to join Aviva’s award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you!

A bit about the job:

As part of the Third-Party Capture Motor Claims team, you will be supporting Third Parties through making a claim, when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.

Skills and experience we’re looking for:

·  Ambitious personality, with a ‘can-do’ attitude
·  Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities
·  Passionate about delivering excellent customer service
·  Ability to identify what matters to Third Parties, and confidence in sharing this with your team
·  Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes

What you’ll get for this role:

·  Starting salary between £23,900 and £27,300 based on a 35-hour week or pro rata up to £31,200 if you prefer a 40-hour week (depending on location, skills, experience, and qualifications)
·  Generous pension (starting level Aviva contributes 8% when you contribute 2%)
·  Eligibility for annual performance bonus
·  Family friendly parental and carer’s leave
·  25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
·  Up to 40% discount for Aviva products
·  Brilliant flexible benefits including electric cars
·  Aviva Matching Share Plan and Save As You Earn scheme
·  21 volunteering hours per year

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to  amber.britton@aviva.com