Senior Accident Benefits Advisor (Hybrid)

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence

We’re looking for Senior Healthcare Service Advisors to join our Healthcare Services team in the Atlantic region to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

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Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

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To appropriately handle accident benefits claims according to individual authority, knowledge and expertise .

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Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required

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Educate customers and providers of any new auto reform changes

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Ensure all aspects of the claim process are handled optimally and within company guidelines

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Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

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Ensure service levels and quality standards are met by approved specialists

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Educate our insureds about Premiere Healthcare network

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Attend and actively participate in training and file clinic sessions

What you’ll bring:

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College Diploma/ Associate Degree or similar experience

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2 + years of Accident Benefits Claims handling experience is required

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Litigation experience is an asset

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Post-secondary Education (College Diploma or Bachelor Degree) in related field.

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CIP or working towards CIP is required for licensing

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Excellent customer services skills

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Excellent communication skills

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Ability to learn and adapt to a fast paced environment

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Good organization skills

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Ability to adapt and work within various computer programs, databases and software

What you’ll get

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Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

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Outstanding Career Development opportunities.

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We’ll support your professional development education.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.