Group Protection Administrator

Job description

We are currently looking for a Group Protection Administrator in the city centre of Norwich. The department consists of different products including: Group Life, Group Income Protection and Group Critical Illness.

The role offers the opportunity to demonstrate your excellent customer service skills and develop your administrative skill set by managing daily queries, processing scheme renewals and accounts work.

It is responsible for building and maintaining positive relationships with our panel of intermediaries to help us retain our existing portfolio of business and support the company in winning new business.

Working hours are 9am-5pm Monday to Friday. We operate flexible hours around this where you can accrue additional hours to allow for time off around our core hours of 10am-4pm.

Skills and experience we are looking for:

• Experience in providing top-class customer service
• Excellent skills with Microsoft applications (particularly manipulating and analysing data within Excel)
• Ability to organise and balance own workload
• An approachable team member, able to easily establish rapport with colleagues and customers
• Willingness to question the efficiency of how things are done and offer solutions
• Seek and provide constructive feedback for own and others to develop
• Positive about change and willing to adapt

What will you get for this role?

• Starting salary of £17,250 with a pay progression scheme outlined below
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
• Excellent range of flexible benefits to include a matching share save scheme

At Aviva, we strive to build a future for our customers and each other. As well as being rewarded for their outstanding performance, our open and inclusive culture means our people are encouraged to do more and are supported to challenge the way we do things. We have a career progression framework which allows for ongoing development within the role and the ability to increase your salary accordingly.

Our progression scheme:

Our Group Protection Administrators will have a starting salary of £17,250 with another 3 progression steps. Step 2 is £18,500, step 3 is £20,500. Your development will continue over time. You can expect to automatically move to £18.5k (step 2) upon satisfactory completion of 18 weeks training and move up to £20.5k (step 3) within 18 months of joining the business, then continue to excel and become one of our experts in department moving to step 4 earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.

We care about the well-being of our employees:

How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy', ‘Be Mindful', ‘Be Secure' and ‘Be Awesome' supports physical, mental, financial and social well-being!

Here are just a few highlights:

• Download Aviva Digital GP - a 24/7 personal GP service that enables video consultation with a GP and pharmacy service at the touch of a button
• We offer all UK employees subscriptions to Headspace for FREE
• We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee there is access to many fitness venues

Additional Information and Equal Opportunity:

One of Aviva's core values is Care More, and this is brought to life through the flexible ways we love to work! This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are crafting an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure Aviva as a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria' we mean that you should provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if required an alternative method of applying please contact Daniela Krol on 0121 234 7660 or daniela.krol@aviva.com.