Experienced Injury Claims Handler

Job description

Are you a Qualified Insurance professional looking for a new and exciting opportunity?

Aviva have new positions available in our Motor Injury Team, at our Ballybrit location. We are looking for a person who is APA/CIP qualified who has Substantial Injury Claims experience. After initial training hybrid working arrangements will be available for new qualified starters.

We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice.

We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. We want people who are inquisitive, self-motivated, and eager to grow with us.

This role will involve proactively handling a portfolio of Motor Injury Claims.  You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. 

What will you get for this role?

·  A competitive salary depending on location, skills, experience, and qualifications.
·  Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays.
·  Sociable working hours, No bank holiday/ Weekend work
·  Fully paid paternity and maternity leave. We also offer family leave.
·  Generous Defined Contribution pension scheme
·  Annual Performance related Bonus and Pay review.
·  Education support for professional qualifications and support your development to achieve your career goals.
·  Discounted rates (with friends and family offers too) on our products plus national and local offers from various retailers.
·  Other Excellent flexible benefits to include:
·  Global Matching Share plan
·  Save As you Earn scheme
·  Wellbeing programs
·  Health Insurance Subsidy
·  Access to Best Doctors and Aviva family Care
·  Employee Assistance Programme
·  DeCare Dental
·  Eyesight Testing
·  Bike to Work Scheme
·  Holiday Fund
·  Sports & Social Society

Duties & Responsibilities:

·  Negotiate claims settlements for complex, noncomplex injury and damage claims.
·  Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim.
·  Understand customer feedback and what is meaningful to our customers.
·  Build positive relationships with colleagues and external partners, in a professional and approachable manner.
·  Have confidence to seek guidance and make decisions which are right first time.
·  Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant.
·  Be familiar with the new Personal Injury Guidelines
·  Clear understanding of file estimation/reserving
·  Share learnings and feedback with colleagues and key stakeholders.
·  You make liability decisions to facilitate early resolution and maximise settlement opportunities.
·  Support Aviva’s Fraud Strategy.
·  Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation.

Skills & Experience:

·  Minimum (APA Personal & Commercial)
·  Proven experience in Injury Claims Handling.
·  High learning agility
·  Ability to handle complex situations.
·  Excellent Problem-solving abilities
·  Proven negotiation skills with experience in settlement of complex claims
·  Capability to provide the best possible outcomes for both the customer and Aviva.
·  Active Listening Skills
·  Ability to make real time decisions based on changing information. 
·  Ability to handle own workload. 
·  Positive Relationship building skills.
·  Customer focused at all times.
·  Outstanding communication skills

This role is within the scope of the Central Bank of Ireland's Minimum Competency Code.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you.

Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Tawana.Chin@aviva.com