Customer Service & Sales Advisor- Start Date 15th April

Job description

Customer Service & Sales Advisor- Start Date April 15th 
Ballybrit Business Park, Galway
Permanent full-time - 35 hours

You must have valid Irish/EU/UK work rights to be considered for this position

Aviva’s Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us.

We are recruiting for permanent full-time positions, 35 hours per week for our Galway Call Centre. You will be helping new and existing customers regarding their Home & Motor Insurance.

We have a 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.

At Aviva we see this role as one of the most important in the business! We are the first point of contact for our customers. This is an exciting opportunity to learn new skills and build a career with a market leading Insurer. The role comes with a competitive salary and benefits package.

There is an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working subject to business, working and competency requirements.

What you will be doing:

·  Handling a variety of inbound Motor & Home Insurance queries, following a script.
·  Building rapport with each customer by understanding their needs.
·  Taking ownership and resolving each situation to the customer’s satisfaction.
·  Making follow up calls to customers and connecting with internal departments 

To be successful in the role, you will need the following: 

·  Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
·  Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with.
·  Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations.
·  An ability to adapt to change, working in a fast-paced environment.
·  A positive can-do attitude.

What are the benefits of becoming part of the Aviva Team? 

·  Competitive salary
·  Annual performance related bonus and pay review
·  Paid holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days 
·  Weekends to spend with your family and friends. We open Monday-Friday!
·  Realistic opportunities for career progression
·  Sponsored Exams through Insurance Institute of Ireland
·  Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)
·  An active sports and social club
·  Generous defined contribution pension scheme
·  Excellent range of flexible benefits to include a matching share save scheme, dental care schemes
·  A full training programme to support you in your journey to learn about our products and customers.

Aviva is for Everyone 
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity, or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Samuel Brazier on Tel: 0861536620 or email samuel.brazier@aviva.com