Customer Service Officer

Job description

We are looking for a Customer Service Officer to join our Customer Program and Service Management team! In this role, you will provide operational support to the Financial Advisors through service hotline.

If you are someone who has a passion in customer service, enjoys building relationship with people, this career opportunity may just be the one for you!

Role Description:

·  Manning the elite service hotline for Elite financial advisors’ enquiries (eg. system functionality, navigation, operations and process, transaction status, support for platform issues or errors etc)
·  Trades and any other ad-hoc requirements / follow up with Elite advisors
·  Deliver excellent customer service, provide accurate advice to Elite advisors and ensure zero data protection breaches or regulatory impact error

Education Qualifications

·  Bachelors Degree

Required Capability:

·  Minimum 2 years of experience in Banking / Investment industry
·  Strong understanding of Unit Trust
·  Experience as Financial Advisor with Unit Trust knowledge are welcomed
·  Team player, multi-tasking, attention to details, good communication skills, excellent customer service, in-depth product and process knowledge etc.

Apply now and we will be in touch!