Customer Expert

Job description

Customer Service Representatives – Starting salary between £23,900 to £25,700 (depending on hours, skills, and experience) plus additional benefits.  The option to increase to 40 hours is available once fully trained with a salary between £27,314 and £29,371

 

Start Date: April 2024

 

Looking for a new challenge? Wanting a new role in 2024? there’s no better time to join our amazing family of Customer Experts, we're ready to welcome you.

 

We love people who do the right thing for our customers, and our colleagues.

 

We want people who speak up, who take responsibility, and who make good decisions.

 

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.

 

That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

 

A bit about the job:

 

We have several vacancies within the Protection Centre of Excellence area where you’ll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way.

 

They expect a great service, delivered by a great team so we don’t do ‘ordinary’ and we’re not looking for ‘run of the mill’, we’re looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others. 

We handle 2000+ calls a day and there’s lots of variety, so no two days feel the same.

We pride ourselves on having great conversations, ensuring we deliver a great first impression. If you like the sound of it and want to be part of an amazing team, we’d love to hear from you.

We’ll ensure you’re fully supported, offering you full product and system training and you’ll work with a clear pay progression framework which rewards your development within the role.

 

Skills and experience we’re looking for:

 

·       Ability to have great conversations using strong communication and collaboration skills

·       A positive mind-set & can-do attitude being self-motivated with a passion for delivering great customer service

·       Ability to navigate IT systems

·       Good decision making & problem solving

·       Effective verbal and written communication skills

 

What you’ll get for this role:

 

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

 

·       Starting salary between £22,000 to £25,500 (depending on hours, skills, and experience) plus additional benefits.  The option to increase to 40 hours is available once fully trained with a salary between £25,142 and £29,142

·       Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

·       Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

·       25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

·       Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

·       Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

·       Brilliantly supportive policies including parental and carer’s leave

·       Flexible benefits to suit you, including sustainability options such as cycle to work

·       Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

·       We take your wellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under the Home Office points based system.

 

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

 

Aviva is for everyone:

 

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

 

To find out more about working at Aviva take a look here

 

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

 

We’d love it if you could submit your application online. If you require an alternative method of applying, please email angelika.gulyas@aviva.com