Claims Handler

Job description

Job Title: Claims Handlers
Location: Broadland Business Park, Norwich
Contract: Permanent, Full Time – 35 hours per week
Working Hours: Shift patterns covering the hours of 8am-8pm Monday to Friday (Rotation of 1 late per week (11am-7pm/12pm-8pm) and some weekends including Saturdays and Sundays
Salary: Starting salary of £17,250 with the potential to increase to £22,000 (+ benefits)

We have exciting opportunities for Claims Handlers to join us in our offices based on Broadland Business Park. Life is full of unexpected twists and turns, but for every situation, Aviva is on hand to make things simple and keep customers protected. Joining our Claims Team, you will have a vital role to play. Here within our Claims department, every one of our people is a great talker, listener, investigator, letter-writer and decision maker.

Duties & Responsibilities

As part of the Third-Party Claims team, you will contact Third Parties to establish their intentions if they are a non-fault party and understand their needs and what matters to them. You will be able to articulate the benefits of using Aviva’s services and build an instant rapport with Third Parties. You will understand what a Third party is entitled to. By converting the right Third

Parties we are able to control costs, improve the Third Party’s journey and create new customers. For this particular team, previous experience or a flare for sales would be advantageous but by no means essential.

You'll enjoy taking personal responsibility for your own workload, continually reorganising and prioritising to ensure our customers get the best service possible. With your strong work ethic and even stronger customer focus, you'll be able to put yourself in our customer's shoes ultimately minimising the impact of the claim to them.

Please click on the video link for an insight on how we help our customers at their times of need:

https://www.youtube.com/watch?v=a_2i40bgz9g&t=4s

Due to the current COVID-19 restrictions, returning to the office is under ongoing review in accordance with Government guidelines. As a result, you will be working from home until further notice. You must have an appropriate working area, good internet connection and mobile phone signal. We will provide all relevant IT equipment and training to enable you to work from home.

Usually the base for this role will be at the Broadland Business Park. There is a free bus service that runs from the city centre directly to the site. Unfortunately, there is no onsite parking available however Aviva has additional offsite parking at no extra cost at the Postwick Park and Ride site together with a bespoke bus service to our offices on the Broadland Business Park. 

Skills and Experience Required

· 
Excellent communication skills - both written and oral

· 
Strong questioning skills

· 
The ability to overcome a challenge in an environment where no two days are the same

· 
Strong negotiation and influencing skills, with the ability to listen and reason compassionately

· 
A natural curiosity to identify improvements

· 
A positive mind set and a can-do approach

· 
Ability to deliver superb customer service and a strong commitment to do the right thing for your customers

· 
Exceptional attention to detail

· 
No previous claims or insurance experience is required as full training will be provided

What will you get for these roles?

· 
Generous defined contribution pension scheme

· 
Annual performance related bonus and pay review

· 
Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

· 
Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family.

· 
Excellent range of flexible benefits to include a matching share save scheme

· 
Full training and ongoing support provided

Earning Potential:

Typically, our Claims Handlers will progress from the starting salary of £17,250 to £18,500 on reaching the standard required after training is completed. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to £20,500. You can then continue to excel in the role and become one of our experts in department earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job . Just send us an email once you’ve applied stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online . If you require an alternative method of applying, please give Danielle Stallard-Trueman a call on 0121 234 7614 or send an email to danielle.stallard-trueman@aviva.com .

*As defined in The Equality Act 2010 *. By ‘ minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.