Claims Handler

Job description

Location: Maxim Park @ Euro Central

Aviva Zero Motor Claims Handler – Starting salary from £23,900 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week but we want you to have the flexibility to increase your working hours if it suits you, so we also offer the options for a 37.5 and 40 hour contract. There are also part-time contracts available.

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6pm (Monday – Friday)

Due to continued growth in this new business area, we have some exciting opportunities available in our Aviva Zero Team!

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.   

A bit about the job

Your role will be to support our customers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road, but will also continue supporting them for the duration of the claim, arranging provision of a replacement vehicles, paying out vehicle settlements, or giving updates on repairs/liability.

You need to work proactively on the claim, building strong relationships with customers, and minimising the inconvenience to their daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills and experience we’re looking for

· 
Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities 

· 
Team player mentality, with a willingness to learn and help others out 

· 
Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first 

· 
Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey 

· 
Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word. 

What you’ll get for this role:

· 
Starting salary from £23,900 (depending on location, skills, experience, and qualifications)

· 
Bonus opportunity 6% of annual salary. Actual amount depends on your performance and Aviva’s.

· 
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

· 
25 days’ holiday plus bank holidays, and you can choose to buy or sell up to 5 days

· 
Part time working patterns and flexible working options can also be considered

· 
Hybrid working model – mix of working from home and in the office. Office based at Maxim Business Park.

· 
Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.

· 
Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

· 
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

· 
Brilliantly supportive policies including parental and carer’s leave

· 
Flexible benefits to suit you, including sustainability options such as cycle to work

· 
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

· 
We take your wellbeing seriously with lots of support and tool

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to  Dylan.wood@aviva.com