Client Development Manager (m/f/d)

Job description

Are you a good match?

You have a significant experience in CRM and in Retail.

You are passionate about client experience in Luxury.
You have a long-term vision and know how to build action plans.

You are organized, rigorous and recognized for your analytical skills.
You are able to take initiatives, to show ownership and commitment in your daily work.
You have already managed a team and speak English / German fluently.

You know the German & Austrian Luxury Retail environment

You have used Salesforce &/or Looker in the past

 

What are we expecting from you?

The Client Development Manager actively supports the commercial ambitions of the Germany & Austria market, being responsible for the development and the implementation of the Maison Client strategy in our Boutiques local network.

Based on a deep knowledge of local clients, he/she builds dedicated action plan to deploy the Maison initiatives in client development, experience and satisfaction.

In this function you will:
- Ensure the implementation of the clients’ strategy and tools developed by the Region & HQ, in order to maximize clients’ loyalty , recruitment and client experience .

- Use data to drive focus by segments and insights to maximize business knowledge about our clients.

- Define action plan for key priority clients , manage associated budget & monitor performance
- Deploy client activation strategy with adaptation to local needs & context if needed- Develop the local high-end clientele in collaboration with the Boutiques (??)
- Animate, Coach & support Boutiques teams in implementing the Clienteling strategy: roll-out client-related programs, action plan per SA, guidelines & tools
- Develop the local high-end clientele in collaboration with the Boutiques 

- Be responsible for the Client Experience including gifting and for the implementation of related guidelines & tools

- Monitor client Satisfaction in market in collaboration with Boutiques, Training & CS teams.
- Manage a local Client Experience Manager who will support you in this mission

- Embody the Maison’s values

 

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. 

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

Our benefits

 

·  13 salaries
·  Monthly German public transport ticket
·  Monthly 25 Euro restaurant cheque
·  50 Euro birthday voucher
·  521 euros holiday allowance
·  Support wellpass
·  Further training programmes
·  Staff Sale (after completion of probationary period) and Family & Friends Sale
·  And much more...

 

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.
Along the recruitment process, you will meet the Retail Director, the Regional Client Development Director as well as Germany / Austria Managing Director.