Ecommerce Platform Manager Europe - Allianz - Madrid

Job description

What you do

The Ecommerce Platform Manager for the Allyz App supports the B2C Digital Sol Mngt in delivering the Allyz App. Allyz reshapes the interaction with AzP customers and is the central digital interface to AzP customers and business partners. Allyz purpose is to become a real digital ecosystem which provides access to all AzP services and offerings across LoBs, Segments and Markets. Allyz is at the core of AzP Boost Growth Strategy to reach 20bn in 2030 and H5 Strategic objectives to execute Connected Platforms.

The Ecommerce Platform Manager focuses on executing the solution lifecycle from ideation to deployment and retirement. He/She assists in defining the solution vision, strategy, and roadmap, ensuring alignment with the broader Ecosystem Strategy and expert functions. The role involves translating product strategy into detailed requirements and managing the backlog, ensuring tasks are well-defined and deliverable within timelines. Collaboration is essential, working with customer experience and data analytics teams to create cohesive user experiences, and coordinating with IT Component Solution Management to leverage shared capabilities. The Ecommerce Platform Manager partners with the Solution Deployment Management team to facilitate smooth solution launches and transitions

Backlog management under the Head's guidance involves identifying growth opportunities, engaging stakeholders for feedback, and refining the backlog to adapt to business needs. The Solution Manager supports budget management by evaluating asset roadmaps, assisting with managing approximately 4M in P&L view, and collaborating with the Office & Intelligence team to monitor spending and ensure adherence to financial guidelines. Stakeholder management includes assisting in creating buy-in for the solution vision and strategy among internal and external stakeholders, supporting alignment across LoBs for a customer-centric approach, and facilitating communication between IT teams, business leaders, and third-party providers to ensure successful delivery

Reporting to the B2C Digital Sol Mngt, the Ecommerce Platform Manager contributes to the Allyz App's role as a central digital interface for AzP customers and business partners. This role is integral to the AzP Boost Growth Strategy and H5 Strategic objectives, supporting the transformation of interactions with AzP customers and driving business value.

The key challenges for this role would be:

- Breaking the silos accross LoBs to ensure build customer centric capabilities and moving away from product centric
- Deliver a global solution while meeting legal requirements, ensuring compliance with local market needs and regulations.
- 'Enforce a customer-centric approach to prioritize the backlog of functionalities, ensuring alignment with customer value, strategic objectives and stakeholder needs

Future Challenges

- Transform to a digital ecosystem logic
- Reshape the interaction with the customer
- Balance innovation with practicality - the challenge lies in integrating cutting-edge technology while ensuring the app remains user-friendly and practical, requiring constant innovation without overwhelming users with complexity
- Understanding how software is made and the processes involved
- Being really good at talking and working with different people. It's about sharing ideas and collaborating well with teams that have different roles
- Being able to adjust and change plans quickly when things in the market or priorities shift.

Key Responsabilities

1- Digital Solutions Lifecycle Management:
- Support the Head of Allyz App in managing the solution lifecycle, focusing on execution from ideation to deployment/retirement.
- Assist in defining the solution vision, strategy, and roadmap, ensuring alignment with the broader Ecosystem Strategy and expert functions.
- Translate product strategy into detailed requirements, assisting in backlog creation and management.
- Collaborate with customer experience and data analytics teams to ensure user experiences and interfaces are cohesive and engaging.
- Coordinate with IT Component Solution Management to facilitate synergies and shared capabilities.
- Work with the Solution Deployment Management team to aid in smooth solution launches and transitions.

2- Backlog Management:
- Manage the Allyz App backlog under the guidance of the Head of Allyz App, ensuring alignment with strategic priorities.
- Assist in identifying and prioritizing growth opportunities and initiatives.
- Engage stakeholders to gather feedback and refine the product backlog, adapting to business needs.
- Collaborate with the Customer Lab to design usability testing roadmaps and incorporate findings into the backlog.
- Ensure backlog tasks are well-defined, understood, and deliverable within timelines.

3- Budget Management approx 4M in P&L view
- Support the evaluation of asset roadmaps to assess budget needs, assisting with managing approximately 4M in P&L view.
- Help deliver annual budget breakdowns for tracking expenditures with Sisu and providers.
- Collaborate with the Office & Intelligence team to monitor spending and ensure adherence to financial guidelines.

4- Stakeholder Management
- Assist in creating buy-in for the solution vision and strategy among internal and external stakeholders.
- Support alignment across LoBs to uphold a customer-centric approach and consistent user experience.
- Facilitate communication between IT teams, business leaders, and third-party providers to aid in successful delivery.

What you bring

Required Education and Experience

Master’s Degree in a relevant field such as Business, Computer Science, Digital Marketing, Product Management, or related fields
Certifications in Agile Product Management, UX/UI Design, or Data Analytics would be an advantage.
Proven experience in product ownership or management for digital solutions, ideally in a multi-business or multi-region setting.
Experience in managing digital product backlogs and working with cross-functional teams (IT, UX/UI, business stakeholders).
Experience in managing digital products across different regions/markets, including localization strategies such as language translation, cultural adaptation, and vendor management.
Experience working with multiple business units or lines of business (LoBs) to ensure alignment, particularly in large organizations.
Experience in managing digital product backlogs and working with cross-functional teams (IT, UX/UI, business stakeholders).

Thecnical Skills

Excellent analytical skills, with a proven ability to solve complex challenges in digital product development and data operationalization.
Good market knowledge of the insurance/assistance sector.
Excellent command of Spanish and English and additional languages (especially French and German)
Agile Software lifecycle management

General Skills

Ability to make key product decisions independently, especially regarding localization, prioritization, and design.
Strong strategic mindset to align digital products with business objectives and long-term goals.
Excellent communication skills to manage expectations, provide clarity, and ensure alignment across various teams.
Understanding of the cultural and regional nuances that impact digital products, with the ability to manage localizations effectively.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Offers “Allianz”

Job description