Service Salon Host - Beverly Hills

Job description

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

 

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation. 

 

Key Responsibilities 

Welcoming clients

·  Ensure the clients are provided with a gracious and luxurious experience throughout their visit.
·  Greet clients, determine nature of business, and announce clients to appropriate personnel or department.  
·  Efficiently respond to customer regarding services, lead times, pricing and follow-up as appropriate.  
·  Efficiently manage all department traffic and communicate wait times to clients and key boutique staff
·  Escalate issues to the appropriate boutique  staff or management
·  Graciously answer incoming telephone calls and direct as needed to the appropriate personnel or department
·  Manage clients appointments
·  Assist clients with as needed service registration and processing of repairs
·  Thank clients as they leave

 

Operations

·  Daily set up and break down of boutique for opening/closing 
·  Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
·  Liaise with other departments including Richemont IT Service Center, Workshops and Call Centre to ensure client expectations are appropriately managed. 
·  Compile and analyse clients statistics to determine trend and productivity.
·  Run and sort daily anomaly report for department to ensure timely follow up on all registered services
·  Assist in merchandising and overall daily maintenance of the cases (i.e., maintain proper visual standards; product maintenance, and understock organization)
·  Perform clerical or admin duties as require
·  Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc. 
·  Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries  
·  Consistently reach and aim to exceed all KPIs 

 

Maison / industry knowledge and compliance 

·  Develop fundamental brand knowledge to convey Cartier heritage and values 
·  Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.) 
·  Remain current on all industry news, local/global competition, and connection to community  
·  Strive for operational excellence related to the boutique environment and upholding standards   
·  Share and collaborate best practices with the boutique team  

 

Teamwork 

·  Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor 
·  Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone  

 

Qualifications 

 

Education 

·  Associate’s or Bachelor’s degree preferred  

 

Industry experience 

·  Previous experience especially in luxury retail, service or hospitality industry is a plus  

 

Technical skills / abilities  

·  Excellent computer skills and use of technology 
·  MS Office experience required; SAP knowledge preferred 
·  Additional language skills are a plus  

 

Personal skills 

·  Must be available to work retail hours (including weekends) and travel for trainings as needed  
·  Ability to work in a fast-paced, evolving environment 
·  Excellent analytical, organizational, and interpersonal communication skills are required  
·  Strong understanding of client service needs and priorities (internal and external)  
·  Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision 
·  Collaborative approach with ability to foster a united work environment with a “can do” attitude 
·  Intellectual curiosity and passion for learning  

 

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer 

 

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

 

Expected hourly range: $24 - 27/HR 

Please note, salaries will be negotiated based on relevant skills and experience.