Sales Associate

Job description

Passionate about Watches?  Join us NOW as Sales Associate for Thailand. 

 

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

 

HOW WILL YOU MAKE AN IMPACT?

KEY RESPONSIBILITIES
1.    Sales
Developing strong sales turnover for the Store in accordance with the store strategy:

·  Meeting the turnover targets set by the Boutique Manager
·  Respecting discount policy
·  Achieve Key performance indicators defined by the Boutique Manager

2.    Client Management
Satisfying customers:

·  Welcome & handle the clients in the respect of the Maison’s standards (In the Store, on the phone or by mail or during events)
·  Adapt its style to each client need in order to offer the appropriated service
·  Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

·  Ensure the prospection and the follow-up of new clients (local and international)
·  Enrich the client database using the welcome cards for client and prospect 
·  Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

·  Take care of each case according the Maison’s standards
·  Follow up on each case and communicate to the Store Manager each problem

3.    Product/ Merchandise/Inventory Management
Participate to the good management of the stock 

·  Reception & transfer 
·  Take part on inventory management / stocktake
·  Check that all products are correctly handled & priced
·  Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)

Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)
4.    Other

·  Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
·  Participate actively to Store meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
·  Participate to the training given and  consult all documents at disposal allowing a better understanding of the brand, products and new collections
·  Remain informed on the business through magazines and regular store checks of the competitors

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  At least 1-2 years’ in Retail Sales, preferably in a luxury environment
·  Strong Passion for our products and Maison
·  Possess strong communication and interpersonal skills
·  Strong in English and at least another local language e.g. Mandarin
·  Pleasant Disposition
·  Good Team Player
·  Performs well under pressure and can multi-task

 

HOW DO WE KEEP YOU SMILING?

·  A great opportunity to join a dynamic and diverse team that goes the extra mile to create bespoke Client experiences and journeys to pave the accelerated growth of Luxury Watches in the region. 
·  Potential opportunities within Maison and the Richemont Group to help you develop and take your career to the next level

 

YOUR JOURNEY WITH US: 

·  After being shortlisted, you will meet the HR Manager to get to know YOU 
·  You will then have the opportunity to meet with our HRBP and Hiring Manger to assess your fit to this role and give you as preview the team dynamics and company culture
·  If you are the successful candidate, discover and immerse yourself in the Luxury Goods of the Maison

 

PERSONAL DATA COLLECTION STATEMENT
We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.
All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.
Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.
If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.