Sales Associate

Job description

At Roger Dubuis, a Richemont Group Brand, we embody a culture of hyper horology and serial innovation. We stand for voracious hedonism and strongly believe in Living Larger than Life. We are an exclusive tribe of non-conformists powered by unleashed creativity. We are ordinarily extravagant but excessively Swiss. No rules, Our game!

MISSION

The Sales Associate is responsible to work together with the boutique team to enhance the customer experience, create sales opportunities and deliver extraordinary service that surpasses client expectations.

 

KEY RESPONSIBILITIES

·  Achieve business targets, KPI’s and sales in accordance with the brand retail strategy
·  Maintain uncompromising standards of boutique presentation and ensure merchandise is properly maintained and secured at all times
·  Ensure exceptional levels of customer service and after-sales experience
·  Build long-term sustainable relationships with new and existing clientele to maximize sales opportunities and promote brand loyalty

 

SALES

·  Achieve boutique sales targets and KPI’s defined by the Boutique Manager
·  Leverage regular in-store and local events as per the retail activation calendar to drive sales for existing clients, generate new business and grow customer base
·  Assist fellow Boutique Ambassadors in every aspect of the sales process

 

CLIENTELING

·  Promote a culture of service excellency within the boutique
·  Create unique, memorable and awe-inspiring experiences for customers to keep them engaged with the brand
·  Deliver meaningful, one-to-one personalized service by anticipating clients’ needs and preferences
·  Identify, recruit and convert new prospects by leveraging digital and physical tools
·  Enrich the customer database and enhance the quality of client information

 

BOUTIQUE OPERATIONS

·  Ensure inventory is properly maintained, secured and accounted for via regular stock- takes and product maintenance
·  Maintain uncompromising standards of boutique presentation and ensure visual merchandise is implemented according to brand guidelines
·  Assist in organizing and implementing regular, in-store marketing activations

 

EXPERIENCE & BACKGROUND

·  Minimum 2 years’ experience working in a luxury environment
·  Background in sales, Luxury retail, banking, automotive, high-end hospitality or aviation industries(experience within luxury watches and high-end jewellery industries highly desirable)
·  Languages: English (Mandarin and Cantonese are highly desirable)

 

KNOWLEDGE & SKILLS

·  Strong knowledge of the luxury industry and our competitors
·  Creative, entrepreneurial mindset with positive outlook
·  Exceptional interpersonal, communication and organizational skills
·  Experience working with a diverse client base
·  Passion for mechanical timepieces