Product Category Supervisor

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, your core mission is to ensure an excellent client experience, to achieve sales targets and to develop your client portfolio. Additionally, you will manage the sales performance of a product category in the boutique, to ensure that all measures are put in place to achieve sales targets.

WHAT WILL BE YOUR MISSION?

Sales Achievement & Client Portfolio Management

• Ensures a unique and exceptional client expe­rience before, during and after a sale

• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)

• Adapts according to the clients’ needs and motivations

• Deals with ease during negotiations and with objections

• Transmits the passion and values of the Maison

• Meets individual and boutique targets, both quantitative and qualitative

• Cultivates a strong client relationship to develop client loyalty and his/her client portfolio

• Participates to client events and acts as an Ambassador of the Maison

Product Category Sales Performance Management

• Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category

• Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context)

• Identifies and leads the implementation of prio­rity actions to develop the sales of the product category, validated by the Boutique Management

• Assists and supports sales team to achieve sales targets of the product category

• Implements, together with the Boutique Manage­ment, follow up actions

Operational Implementation & Supervision

• Ensures that all procedures, policies and guide­lines linked to the product category are imple­mented and respected

• Contributes to Visual Merchandising optimiza­tion of the product category (display of visible assortment)

• Alerts and suggests optimization of the stock to the Boutique Management

• Ensures the availability and use by the team of all dedicated tools (sales tools and client tools)

• Prepares for and optimizes all product launches for the product category

• Ensures the correct implementation and use of all additional services linked to the product cate­gory (engraving, personalization, etc.)

Product Category Referent

• Acts as a “key contact” for team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collec­tions, special requests, reporting)

• Participates to the improvement of product knowledge of the boutique team

• Collects and shares information about competi­tors and business evolution

• Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.)

WHAT WE ARE LOOKING FOR?

Required experience

• At least three years of previous experience in retail sales, preferable in luxury goods

• Fluency in English.

• Computer skills – Good knowledge of MS Office, GK

• Ability to federate and convince

• Strong communication skills

• Business acumen

• People. Results and client oriented

• Structure and organized

• Sales skills and product knowledge

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

#Richemont #WeCraftTheFuture