Supervisor, Selfridges
London, UNITED KINGDOM
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
YOUR MISSION:
As a Sales Supervisor, you will support the management team in driving sales performance, ensuring the consistent achievement of KPIs. You will actively lead, coach, and motivate our team, fostering a high-performance culture focused on delivering exceptional client experiences and exceeding sales targets.
HOW WILL YOU MAKE AN IMPACT?
Lead and motivate the sales team to achieve individual and collective sales targets.
Provide hands-on support, coaching, and guidance to the sales team, fostering a high-performance culture focused on client engagement and sales success.
Oversee and optimize the client experience from initial engagement through to comprehensive after-sales service and repair management, particularly for the high volume at our New Bond Street location.
Act as a key support to the Boutique Manager, focusing on enhancing sales processes and ensuring exceptional client satisfaction.
Assist the Boutique Manager in overseeing daily store operations, ensuring alignment with Company policies and guidelines.
Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
Address customer issues and complaints promptly to enhance customer satisfaction.
Demonstrate key product/service features and link them to customer challenges to drive sales.
Provide advanced product/service information and respond to complex customer inquiries.
Record and process custom/special orders, coordinating with relevant teams for delivery.
Handle basic issue escalations and provide necessary managerial approvals.
Present additional products/services during customer interactions to maximize sales opportunities.
Conduct customer interviews to clarify requirements and assist in potential customer interviews.
Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints.
Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards.
Utilize performance management systems to improve personal performance.
Sound experience and understanding of straightforward procedures or systems.
Basic experience in coordinating the work of others.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Sound experience and understanding of straightforward procedures or systems.
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