Client Experience Executive (1-year contract)
HONG KONG (SAR)
Job description
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have solid experience in CRM, with luxury retail experience would be a plus.
You act to guarantee that work is realized on time and at expected quality.
You make thoughtful decisions to fix issues that require immediate attention.
You look for solutions to increase customers satisfaction.
You are proficient in English, Cantonese and Chinese.
What are we expecting from you?
You will be responsible for:
Coordinate with regional and HQ team on client treatment requests and needs (events and retail HJ counterparts).
Prepare 1 to 1 treatment around the HJ event in collaboration with the client treatment agency and partners.
Coordinate the local treatment planning in collaboration with local counterparts.
Prepare and coordinate the local client animations with event team including Client list extractions, tools and assets consolidation, communications, and RSVP coordination.
Support boutiques in designing and implementing 1 to 1 treatment in boutique.
Ensure the right application of gifting guidelines, escalate local needs, coordinate orders.
More than a role…. We recruit for a career!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The Recruitment Process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with the Talent Acquisition team, HR Manager and Client Development Manager. Otherwise, you will receive an email to inform you that your application has not been successful.