Assistant Retail Manager

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

1.     Retail Operation (40%)

• Ensure all boutiques comply with group policies, H&S requirements, audit standards, and operational guidelines. 
• Assist in aligning local retail operations with global brand standards and commercial priorities.
• Oversee system rollouts and monitor adoption by boutique teams, providing structured feedback stakeholders.
• Lead boutique openings, closures, renovations, and CapEx planning. 
• Monitor maintenance needs and manage related budgets for three internal boutiques (2 Taipei, 1 Taichung). 
• Coordinate boutique training programs and manage training budgets. 
• Manage audit preparation, execution, and follow-up to meet Group compliance standards. 

2.    Sales & client journey (40%)

• Monitor and report staff sales performance against goals, tracking sales leads and follow up actions
• Work closely with HQ Merchandising and Supply Chain teams to optimize assortment and timely delivery
• Monitor stock availability to minimize lost sales and improve fulfillment of client requests. 
• Act as the central coordinator of end to end client journey follow-up for internal boutiques. 
• Ensure timely follow-up on boutique requests on product allocations and special customer repair cases
• Track client feedback and escalate key insights to GM and HQ for continuous improvement.

3.     Business Analysis and Reporting (20%)

• Collect and consolidate Boutique forecasts on a regular cadence, challenging assumptions when needed, and keeping Headquarters (HQ) and management updated on expected performance versus target
• Provide regular business analysis reports and commercial data update requested by GM and HQ.
• Provide compliance reports requested by Richemont RRF, such as HR, security, audit, and finance.
• Prepare monthly commission reports with accuracy and timeliness.

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