Boutique Manager

Job description

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Job Responsibilities:

Sales and Business Development

• Coach and performance manage sales teams on extraordinary service, selling skills and attitude in order to deliver a shopping experience that surpasses client expectations.

• Lead by example with a majority of time spent on the sales floor and achieving boutique target sales and profitability

• Contribute – personally and via team encouragement –  to actively building and maintaining boutique client book, following up leads and keeping existing clients active

•  Collaborate with the Marketing team to organize strategies and implement in-store and local events with the goal of generating new business opportunities and grow customer base

Product and Competitor Knowledge

• Ensure that all team members have mastered the Roger Dubuis brand and collection stories and share them with clients

• Develope sales teams’ knowledge of watchmaking craft and vocabulary, and Roger Dubuis products

• Ensure sales team familiarity with key competitor brands and product lines

Store Operations

• Actively ensure the correct application of all store procedures: opening/closing, security, sales and stock

• Contribute to effective stock management (inventory checks, stock level) according to KPIs

• Responsible in ensuring the respect of display and grooming guidelines; ensure impeccable conditions in the boutique

• Resolve client concerns/disputes/complaints in order to ensure client satisfaction and restore confidence

• Ensure that repairs are treated in a timely manner and clients kept informed

Management and Team Development

• Responsible for fostering and ensuring the training, development, and retention of existing and new Client Advisors

• Lead effective and highly energic daily morning briefings

• Identify high-potential associates and develop them for career evolutions within the brand

• Motivate each team member to reach their objectives and accompanying them in their professional development

Business Analysis

• Constantly monitor KPIs and define and implement action plans to achieve targets

• Preparation of monthly qualitative and quantitative business reports to National Sales Manager and corporate team

• Be familiar with the local market and business environment including competitors’ business activities and luxury market trends

Boutique activation

• Grow and maximize the Client portfolio of the Boutique

• Constantly find ways to target and attract new Clients

• Apply Roger Dubuis CRM strategy in the Boutique and manage the Boutique Client portfolio with the CRM tools

• Provide, create or reapply and execute timepieces launches, events and activities to constantly attract Clients in the Boutique

• Ensure a strong follow-up of all Clients of the Boutique

Profile:

• Entrepreneurial spirit and proactive

• Client-oriented, attentive to details

• Strong selling skills

• Excellent communication and management skills, with previous experience managing teams

• Proficient in IT: Excel, POS systems

• Previous experience in luxury goods, high-end hospitality, yachts, or aviation (private jets)

• Proficient English verbal and written communication skills

Salary Range: $115 to $130K

Role is eligible for annual bonus and commission.