Boutique Sales Associate
Madrid, SPAIN
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Mission:
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.
Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
Engage in CRM-activities such as prospect follow-up on a daily basis
Handle customer service requests and respective processes
Know IWC’s history, products and partnerships as well as the watch industry
Deliver outstanding client service and treatment to make a clear difference vs. competition
Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
Organize and execute all operational tasks in detail and with care
Maintain the boutique according to global IWC visual merchandising standards
Profile:
1-2 years of experience in sales or hospitality
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior Result-oriented and driven
Strong selling skills
Able to adapt approach individually to respective client
Open and outgoing personality
Has perfect manners and can maintain a conversation elegantly
Creative, curious and versatile
Team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
Fluent in local language and English and ideally one more relevant tourist language
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