Hospitality Supervisor

Job description

MAIN PURPOSE

 

The Soft Services Coordinator is responsible for organizing and coordinating Soft Services for the offices in the UAE.

Ensures consistency and quality services across the portfolio implementing and in some cases establishing controls and performance KPIs.

Works closely with the rest of the BOS (Building and Office Services) team and external contractors to provide the related services in an effective, efficient, and timely manner.

 

Implement procedures to ensure organizational effectiveness and efficiency for the office portfolio.

 

KEY RESPONSIBILITIES

 

Office and Site Operation

·  Ensure high-level service on receptions, telephone operators, cleaning and pantries and track performance.
·  Develop manage and track changes on services.
·  Propose, defines and implement food and beverage services for offices in Dubai.
·  Responsible for arranging Soft Service related supplies.
·  Manage parking spaces.
·  Liaise with Building management to align on office related matters such as access cards, office keys, parking, Pest control, etc.
·  Communication with suppliers and partners ensuring positive collaboration.

 

Office Equipment

·  Supervising implementation of new office systems, processes and procedures
·  Responsible for the cleaning of all offices and for ordering necessary supplies/equipment, including relations with service vendors

 

Archiving

·  Track archiving policies and procedures.

 

 

Travel Management

·  Ensure corporate rates are in place and communicated (airlines, cars and hotels)
·  Performance management of travel service provider (quarterly review meetings, CS survey)
·  Second level of support for travel bookings

 

Team Management

·  Support and guide direct and indirect reports whether locally or remotely
·  Support and guide external staff assigned to support the group.

 

Change Management

·  Propose and support change management processes such as Flexible work environments as well as others within Dubai.
·  Innovate by proposing and implementing new initiatives.

 

 

Agilities that the role requires

 

Mental: Inquisitive / connector / manages uncertainty

Results: Drive / Inspires others / delivers against odds

Change: Continuous improver / comfortable leading change

People: Open minded / conflict manager / situational flexibility

Self-Awareness: Feedback orientated / emotional management

 

Technical Skills:

* Facilities Management (Soft Services)

* Contract follow-up

 

Soft Skills:

* Open minded and innovative

* Enthusiastic and positive

* People and service oriented

* Should be able to communicate efficiently in different levels

* Ability to negotiate

* Proactive, flexible and adaptable.