High Jewelry Executive

Job description

KEY RESULT AREAS AND MAIN RESPONSIBILITIES

 

CRM

·  VIP Appointment:
·  Provide assistance to all VIP appointments
·  Assure proper sales environments & packaging before appointments
·  VIP Appointment schedule updates
·  Lunch / Tea preparation or reservation arrangement
·  Product arrangement (from other boutique or overseas) and Product Information Preparation
·  Create HJ Team appointment list
·  VIP Event:
·  Preparing & mailing Event / Routing invitation to VIPs
·  Product arrangement (extra supporting products from overseas)
·  Assist on Event rundown / sitting plan
·  Assistance to all VIP appointments
·  Coordinate with vendors supply on event float
·  VIP Trip:
·  Propose special activities (e.g. restaurants, activities) to Sales Teams / different Boutique managers
·  Overseas trip itinerary & checklist
·  Collection book / Window book Preparation
·  Create and prepare VIP's  Individual program
·  Assist on product information (e.g. price, stone details & certificates)
·  VIP activities reservation, booking & managing
·  Gifts / Others:
·  VIP Gift preparation and wrapping
·  Gift delivery arrangement
·  Coordinating with CRM department for gifting allocation
·  VIP Gift Inventory Summary updates
·  VIP Birthday / Anniversary bouquet ordering
·  VIP Celebration personalized arrangement
·  VIP Gift List update
·  Establish prospect list of different related selling materials for different VIPs
·  Catalogue / Collection Book mailing
·  Preparing VIP Seasonal Gift List
·  Assist to tailor made VIP Gift
·  VIP Festival Gift arrangement
·  Preparing CRM Spending Budgeting
·  Outsource:
·  VIP treatment sourcing (e.g. special restaurants, cake shop, pastry shop, etc.)
·  New vendor sourcing (e.g. personalized gift, accessories, etc.) for VIP styling
·  Coordinating with different channel suppliers (e.g. restaurants, bakery) for VIP treatments

 

Product

·  Product:
·  HJ set up Display at MO Boutique
·  Develop potential Jew / watch with Supply Chain for HJ Team upcoming appointments
·  HJ Team Reserve List Updates
·  Quality Check for requested products
·  Coordinating with Merchandising Department for VIP regular orders & special orders & request follow up
·  Assist on sales pieces from supply news & HJJ routing
·  Deliver appropriate Gemstones information to retails
·  Repair
·  Coordinating with CS for repairing
·  Repair items delivery arrangement
·  Coordinating with CS for VIP repair & quotation follow up
·  QC for repaired items from CS
·  Repair reports to Merchandising Department if defect found
·  Sub-Constructor Repair Statement follow up
·  Summarize VIP buying history for repair maintenance

 

Administrative

·  Reports:
·  VIP follow up list updates
·  Updates HJ team sales pending
·  Preparing HJ Team UPT Sales Report
·  Preparing HJ Team Deposit Report
·  Preparing HJ Team CRM Spending report to CRM Department
·  Preparing Concur Reports for HJ Director
·  CDB information updates
·  Preparing HJ Team Sales Summary Review
·  Preparing HJ Team Sales Report & Analysis
·  Sales Tools:
·  iPad information updates (e.g. new videos, product information)
·  Preparing new product information
·  Preparing customer presentation file (e.g. PowerPoint presentation)
·  POS / Packaging / Certificates follow up
·  Watch & Jewelry Price List updates
·  Preparing circle book / Novelty Book / SIHH window book for new collection
·  Others:
·  Sold item / Art piece information preparation for premier VIPs
·  Courier arrangement

 

 

DIMENSIONS

·  Geographical area under responsibility: Hong Kong
·  Number of point of sales: 3 internal boutiques

 

 

REQUIREMENT

 

·  University graduate
·  At least 3 years working experience in secretarial and administration support in fields of marketing, merchandising, CRM, retail operation related ideally in luxury industry
·  Fluent in spoken and written English and Chinese (Cantonese & Mandarin)
·  Passion about High Jewelry
·  Excellent Computer skills: Word, Excel and Power Point
·  Good analysis skills with positive work attitude
·  Detail focus, high autonomy and demonstrate a proactive approach
·  Proactive in attaining market, customer and competitor knowledge
·  Excellent organizational skill, prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner