CRM Intern

Job description

“By joining this position, you will be part of a dynamic and multicultural team of 4 people that works on different topics related to CRM and E-commerce. In this internship you will be able to go deeper on all the aspects of CRM while also working autonomously using your expertise and developing your CRM skills.” – Client Activation & Lead Specialist

A French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.

This internship is planned to begin February 2025  for the duration of 5-6 months.

 

You must be based in the Netherlands (or willing to relocate) and enrolled at university for the duration of the internship.

We are looking for a creative and enthusiastic intern to join the Cartier CRM team in Amsterdam. The CRM intern is supporting the E-CRM Specialist, and the other members of the Client team, in regards to the following:

MAIN RESPONSIBILITIES

Extract and prepare data

 

•    Handle several extractions, linked to sales & client data
•    Design easy-to-read ways to share & highlight the data to the team
•    Provide insights on extracted data

Produce CRM reports

 

•    Manage the different CRM weekly & monthly reports
•    Transversal view of the CRM scope as the reports are on sales, client profiles, Clienteling status, boutique performances, client satisfaction...
•    Support in other ad-hoc reports / studies when needed

Support in E-mailing creation

 

•    Check emailing proofs (design & links) in 4 languages (no need to be fluent in all 4) 
•    Work closely with translation agencies to ensure high quality communication in all Market languages
•    Support in the creation of e-mailing campaigns via Salesforce

Support the team in presentations

 

•    For main projects, support in designing / fine-tuning of slides & documents
•    Examples: business review, project meetings, CRM strategy, E-commerce roadmap
•    Mostly on PowerPoint; using Microsoft Teams

Support the team in ad-hoc topics

 

•    Support on any ad-hoc CRM topic (dispatches, POs, vendor creations etc)

 

REQUIRED SKILLS:

 

•    Strong computer skills (Excel & PPT mandatory; Salesforce & SAP is a plus)
•    Fast learner on systems/ IT/ software’s
•    Analytical mindset
•    Organized and attentive to details
•    Fluent in English
•    Dutch and/ or Swedish would be a plus but is not mandatory  
•    MBO / HBO profile: business school

WHAT MAKES OUR GROUP DIFFERENT?

 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

 

•          We value freedom, collegiality, loyalty, and solidarity.

•          We foster empathy, curiosity, courage, humility, and integrity.

•          We care for the world we live in.

 

This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you.

 

YOUR JOURNEY WITH US

If your application is selected, we will reach out to you within 2 weeks for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency.

 

If this sounds like the perfect opportunity for you, apply now!

 

Richemont is an equal opportunity employer.