Cartier Client Advisor - English Speaking

Job description

HOW WILL YOU MAKE AN IMPACT?

As a Client Advisor, you are responsible for building and nurturing client relationships, representing the voice of Cartier Maison in the UK  market. By being yourself and showing your passion for forming lasting relationships, you offer an outstanding service to our customers at an excellent level of  English .                                                                                                
While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer support that coincides with the quality our Maison Cartier represent in the market. Aside from being the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customers at the highest level.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

We will support you in delivering expert knowledge on the creations and the Maison Cartier you represent while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

·  Understanding that upper luxury is in the way Cartier supports its customers, you will strive to offer nothing less of excellent client support.
·  The ability to work in a complex environment is essential, and you have a proven track record of creating and maintaining positive relationships, even with teams or individuals outside of your direct control. 
·  As the main point of contact for our customers, they will rely on you to help them (via phone, email and social media channels) in crafting unforgettable moments for their loved ones by selecting the right Cartier creation for an important occasion in their lives. 
·  As an expert Advisor, you master the extensive yet intriguing product knowledge and the tools we use, while operating within brand guidelines to uphold the quality we represent.
·  Remembering that you are the voice of the brand, showing your passion and pride in your work is key to connect with our loyal customers and show that we truly care. 
·  As a smaller team, we are all pro-active and love to help each other. Attention to detail is crucial for our work and so is a good system mind-set, as we use various tools.  

 

 

HOW DO WE KEEP YOU SMILING?

 

·  We offer the richness of diversity with currently 37 nationalities in our Amsterdam office. We value our people, and you will be provided with an intensive on-boarding and continued training your career to grow with Cartier.
·  As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share laughs.
·  We will support you in growing into an expert in the luxury field and support your development long-term- we have many success stories to share!
·  We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
·  We offer a competitive package, which includes 13th month, yearly bonus, commissions and full reimbursement of travel costs.

 

 

YOUR JOURNEY WITH US ?

 

·  Once your application is selected, you will receive an online test to access your language skills.
·  If you demonstrate great communication and languages skills, a member of our Talent Acquisition team will reach out to you for an introductory call. This will allow you to gain insights about the role and give you the chance to ask any questions about our business and the Maison.
·  If both parties show interest, you will have the opportunity to meet with a Team Leader and a Quality Specialist. This meeting will assess your suitability for the role and give you a glimpse into the team dynamics and company culture.
·  If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier.