Technical Specialist

Job description

TECHNICAL SPECIALIST – PERSONAL INJURY – DARWIN, NT

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

About the role  

·  Work with the TIO Motor Accidents Compensation Team to deliver equitable and claimant centred claims management pursuant to the MAC Act
·  Review claim liabilities and funding decisions as part of a comprehensive authority matrix including case managers, injury management specialists, legal and technical and Manager, Claims. 
·  Contribute to the development of Case Managers through the identification of skill gaps and coaching to improve technical excellence, strategic claims management and the customer experience
·  Support the implementation of claim resolution strategies to achieve best in industry return to health and work rates which results in higher finalisation rates, lower claim durations and lower average claims costs than industry
·  Ensure the Multi- Disciplinary Team (MDT) review process is implemented across portfolio effectively

 

About you 

·  Compulsory Third Party or other Personal Injury Insurance experience including knowledge of relevant legislation for a complex matrixed general insurance organisation
·  Comprehensive understanding of compliance and best practice case management standards relevant to bodily injury claims management and the relevant jurisdiction
·  Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
·  Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken
·  Ability to work collaboratively in a team environment

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
·  For more details about our benefits, visit the Allianz Careers site

 

About our culture  

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

 

Adjustments and support   

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers