Systemic and Emerging Issues Specialist

Job description

Systemic and Emerging Issues Specialist - Customer and Operations - Multiple locations

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

About the role

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Identify, investigate and support the management of thematic, systemic, and emerging issues related to claims or complaints in General Insurance Claims.

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Support the investigation and determination of root causes of incidents and issues.

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Provide subject matter expertise and recommendations on business processes and protocol uplifts.

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Prepare clear and comprehensive and informed responses and updates to support the team’s response to internal stakeholders.

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Support the team’s engagement with internal stakeholders including Risk & Compliance, Legal and other business teams/units to collate data requested in relation to incidents and issues.

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improved decision-making, governance, risk management, and a supportive internal culture within AAL.

 

About you

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Strong operational knowledge and experience in claims and/or complaints

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Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.

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Strong attention to detail, with the ability to analyse complex information, communicate clearly and make informed, thoughtful decisions.

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Understanding of regulatory and legislative compliance requirements that influence the organization.

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Experienced in resolving intricate claims management processes across diverse General Insurance product lines, with a collaborative and thoughtful approach.

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Skilled in addressing problems from multiple perspectives, offering flexible and creative solutions that align with both divisional and organizational values.

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Excellent verbal and written communication skills.

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy hybrid or flexible work arrangements, including remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out  for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers