Client Services Team Leader

Job description

Let’s care for tomorrow. 
Your ambitions.  Your dreams.  Your tomorrow 
At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.  Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses. 

 

We are looking for a Client Services Associate, this hybrid role will be based in our O’Fallon, MO office. 

 

The Impact You Will Have
The Client Services Team Leader is responsible for the ongoing management of a team in the area of Receivables Management Customer Service.  This includes:

·  Leadership of the team
·  Working with IT to ensure business requirements are met.
·  Developing workflows
·  Training new staff
·  Working with business partners to ensure that customer needs are met.
·  Managing a team with metrics.

Some of your specific responsibilities could include:

·  Motivating, challenging, and developing the Receivables Management Customer Service team by promoting a collaborative and innovative culture. 
·  Encourage and assist staff in their performance and development through individual operational targets, metrics against service level agreements, formal / informal training programs, etc. 
·  Appropriate management reporting and day to day workflow management, including creation, review, and reporting report against metrics, agreed service levels, and / or targets, while effectively managing these metrics, agreed service levels, and / or targets within the team.
·  Harmonizing policies, procedures, and processes across all companies and lines of business. Ensure strong controllership by maintaining compliance and proper accounting controls, including but not limited to PCI and ICOFR.  
·  Identifying and recommending modifications to existing workflows or resource allocations.
·  Be a cross-functional liaison with your business partners both internal and external (may include Operations, Underwriting, Claims, Brokers and other Finance staff) on issues related specifically to Customer Service and work with the Receivables Management Team to ensure that the needs of all business partners are being met throughout the department.
·  Ensure that all IFRS and Statutory accounting and any other regulatory requirements related to your area are accurate and timely.  
·  Ensure that the customer service team is setting the market standard of excellence in all touch points with both internal and external customers.

What You’ll Bring to the Role:

·  Bachelor’s degree in Business, Accounting or Finance or equal experience.
·  3-7 years related business experience, ideally in commercial insurance.
·  1-2 years managing a team, a plus.
·  Experience with SAP GL and AR system, preferred.
·  Experience working for an international organization, preferred.
·  Solid computer literacy, with proficiency in MS Office software e.g., Excel, Word. PowerPoint
·  Accounting technical knowledge to accurately record accounting transactions.
·  Project management
·  Knowledge of Abandoned Property (Escheatment) compliance / reporting
·  Strong organizational and analytical skills
·  Ability to multi-task and meet deadlines.
·  Excellent verbal and written communication skills
·  Demonstrable leadership competencies including ability to collaborate with others, adapt to change and accept challenging assignments.

 

The annual base salary range base pay range for this role is $63,859 to $109,473.   The annualized represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

54968 | Finance & Accounting | Professional | Allianz Commercial | Full-Time | Permanent

 

What’s in it for you?

 

Let’s care about everything that makes you, you.
We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.

 

Let’s care for your financial wellbeing.
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K.

 

Let’s care for your opportunities to progress.
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

 

Let’s care for life’s twists and turns.
From our support for flexible working and health, to helping people return from career breaks with experience that nothing else can teach.  We’ve got your back.

 

Let’s care for our society and our planet.
With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry and our clients.

 

Care to join us?

Allianz Global Corporate & Specialty (AGCS) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.  Learn more about us by clicking here.

 

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic.  Diversity of thinking is an important part of our company culture.

 

People with disabilities:
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
 

Recruitment Agencies: 
AGCS has an in-house recruitment team, which focuses on sourcing great candidates directly. AGCS does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.

 

Nearest Major Market: St Louis