Claims Officer in GCC Bucharest - Allianz - ROMANIA

Job description

What you do

Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
Conduct fraud detection activities
Identify and Report Sanction involved parties
Handles any Appeal, Customer Query and Complaint by formulating a written reply
Apply Commercial Gestures as Requested by Commercial Department
Takes care of a written argumentation in case of fully or partially rejected cases
Escalation to local teams and including account manager in case of unresponsive customers (chasing)
Communicating (written)/ via phone calls towards PH - Broker/ Debtor
Manage Monitoring of Non Inclusive Files:
Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
Get evidence of policyholders collection actions
Reporting
Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
Manage the reporting and sent data to the requestor
Gather of data needed for report,
Ensure complete and accurate reported data
Analyze the data, justify variations and deviations if and when requested
Adjust and improve standard business reporting whenever necessary
Ensure timely production and development of the reports KPI's

What you bring

Educational requirements

Bachelor degree in Administration, Finance/ Accounting, Law, Insurance or Mathematics

Functional knowledge

Knowledge of claims processes and specific systems
Basic policy knowledge
Very good English level required
Proficient user of MS Office, especially in Excel
We are seeking innovative thinkers with a strong understanding of artificial intelligence and its applications to join our dynamic team

Business expertise

Interpersonal skills

Comfortable with numbers, analytical skills with attention to details and decision making skills
Good communicator / ability to convince about decisions taken
Ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy
Very good problem solving skills
Customer Focus and Centricity
Resilience
Risk Taking
Personal Organization Skills - the ability to organize tasks according to priority