Business Process Manager - Customer Relationship Management

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Global Headquarters for Volvo Financial Services is seeking an experienced Business Process Manager to develop the vision and roadmap for our Customer Relationship Management (CRM) integration and implementation. Together with your colleagues at VFS and in the broad cross-functional network at the Volvo Group, you will take responsibility in the following areas:

•    Analyze, design and optimize business processes specifically related to customer interactions, leveraging CRM systems to improve customer experience and overall business performance by streamlining workflows and data management.
•    Evaluate existing customer-facing processes within the CRM system to identify bottlenecks, inefficiencies and areas for improvement including lead generation and customer support interactions. 
•    Communicate and train teams on new CRM processes and functionalities, ensuring smooth adoption and integration of new ways of working into standard operations.
•    Liaise with business leads and subject matter experts (SMEs) in local markets to gather requirements and ensure their needs are met and in line with initiative objectives
•    Collaborate closely with the D&IT organization to drive day-to-day operational activities and prioritize tasks to achieve initiative objectives – acting as delegated business owner for CRM
•    Collaborate closely with the Business Process Manager (BPM) for Parter Engagement and Sales Process
•    Structure the initiative by establishing strong governance frameworks and communication strategies.
•    Prepare and present reports on the initiative's progress and performance to senior management.
•    To contribute through active and directional ways to our overall ambition to become a true customer company.

Your future team
You will report directly to the SVP, Marketing & Communications. In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. 

In many of our markets, VFS has won the Great Place To Work award, where Great Work is done.  By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.  The position is location in Gothenburg, Sweden.
 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all responsibilities, idea generation, and recommendations for productivity and efficiency - then we would welcome you to apply for this role.  

We believe the successful candidate has an effective level of ambition and ability to understand team and corporate objectives, demonstrates superior verbal and interpersonal communication skills as well as ability handling confidential information and working with a high level of integrity and ethics. 
 

Qualifications:

•    Bachelor’s degree in Business Administration, Marketing, or a related field.
•    Proven experience in a similar role, preferably in a presales or sales environment.
•    Strong leadership and project management skills.
•    Excellent communication and interpersonal skills.
•    Ability to work collaboratively with cross-functional teams.
•    Analytical mindset with the ability to interpret data and make informed decisions.
•    Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications:
•    Experience in the technology or digital services industry.
•    Knowledge of market trends and competitive landscape.

Personal Attributes:
•    Results-oriented with a proactive approach to problem-solving.
•    Strong organizational skills and attention to detail.
•    Ability to adapt to a fast-paced and dynamic work environment.
•    High level of integrity and professionalism.
 

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you. 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Job Category:  Organizational Development

Organization:  Volvo Financial Services

Travel Required:  No Travel Required

Requisition ID:  19001