Senior Client Advisor - Montenapoleone

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

ROLE : SENIOR CLIENT ADVISOR

REPORT TO : TEAM MANAGER

 

JOB MISSION

We are looking for an estabilished Senior Client Advisor who will support to develop store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)

 

RESPONSIBILITIES 

 

Client
•    Master and is a role model of the Client Journey
•    Is a role mode in creating Customer emotion and desire
•    Engage existing and prospect clients as per weekly plan defined by Store Management
•    Offer and excellent Valentino Couture Service at all times across all categories
•    Their sales performances and KPIs are above the average of the store 
•    Assist Team Manager in developing external relations according to CRM Company requirements.
•    Foster sales in partnership and OTO appointment routine 

Team
•    Encourage and show the team to sell through unconventional opportunities 
•    Mentors other client advisors on Client Journey and KPI improvement and is a key teamplayer
•    Proactively participate in store and department meetings by sharing information, sales objectives and KPIs

Operations and Visual
•    Ensure the respect of Company procedures regarding sales and after sales processes; assist Team Manager and Store Manager in management of all delicate situations.
•    Promote flow of information regarding qualitative and quantitative features of products thus preventing any potential stock problems. 
•    Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
•    Ensure administration and operations procedures are respected.
•    Is up-to-date regarding HQ Visual criteria and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
•    Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Key Competencies 

•    Is a role model in demonstrating couture manners and empathy
•    Embrace and spread Valentino’s values in terms of emotional contact with the customer
•    Incorporate greater human touch & empathy in engagement
•    Believe in the brand story and mission
•    Embody the new brand values and attitudes, establishes human connections with customers, emphatically adapting to the individually and situation.
•    Informed about what’s happening in the brand (global and local) universe
•    Has a proven selling and clienteling skills
•    Strong product and categories knowledge to train support the team in sales, product maintenance, replenishment, display.
•    Is a key teamplayer 
•    Is a contributor to the correct operations of the store
•    Transactional: performs actions
and task needed to respond to
client requests and enable the
sales
•    Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”
•    Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.