Client Advisor - Sloane St.

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

A FULL TIME CLIENT ADVISOR FOR OUR SLOANE ST. BOUTIQUE. THE CLIENT ADVISOR  WILL BE A KEY TEAM MEMBER IN CONTRIBUTING TO THE STORE BUSINESS THROUGH ACHIEVING SALES GOALS, EXCELLENT CLIENTELING AND ALL KPI GOALS.

 

KEY RESPONSIBILITIES :

 

CLIENT CENTRIC ACTIVITIES:

·  STRONG PRODUCT KNOWLEDGE
·  MASTER THE CLIENT JOURNEY
·  CREATE STRONG CLIENT RELATIONSHIPS.
·  CLIENTELE AND PROACTIVE ENGAGEMENT WITH EXISTING AND PROSPECT CLIENTS AS PER PLAN DEFINED BY STORE MANAGEMENT
·  DELIVER THE VALENTINO COUTURE SERVICE IN AN IMPECCABLE WAY IN EVERY PHASE (PREPARATION FOR SALE, WELCOME, EXPLORING THE CLIENT, PRESENTATION OF THE PRODUCT, CLOSING AND FAREWELL).
·  FOCUS ON DEVELOPMENT AND RETENTION OF EXISTING CLIENTS, RECRUITMENT OF NEW AND POTENTIAL ONES.
·  ENGAGE THE CLIENT THROUGH EVERY SELLING OPPORTUNITY - WALK IN, PRIVATE APPOINTMENT, PHONE CONSIGNMENTS.
·  ACTIVELY PARTICIPATES TO ACHIEVE THE STORE’S SALES AND BUSINESS KPI’S IN PARTNERSHIP AND OTO APPOINTMENT ROUTINE.
·  ESCALATES ANY CLIENT ISSUES TO TEAM MANAGER (IF APPLICABLE) OR STORE MANAGER/DIRECTOR

 

MERCHANDISE AND VISUALS:

·  DEAL WITH ALL SALES AND AFTER SALES ACTIVITIES (BOUTIQUE RETURNS, END OF SEASON, CUSTOMER RETURNS, REPAIRS, COMPLAINTS
·  ENSURE PRODUCT MAINTENANCE, REPLENISHMENT ON THE FLOOR.
·  KNOW THE WAREHOUSE STOCK OF ALL CATEGORIES TO ENSURE RE-STOCK SHELVES AND MAXIMIZE SALES.
·  RESPECT ADMINISTRATION AND OPERATIONS PROCEDURES.
·  LIAISE WITH THE IN-STORE VISUAL TO FOLLOW DISPLAY GUIDELINES; VERIFIES AND REPORTS ALL RELEVANT INFORMATION TO STORE MANAGEMENT.

 

OPERATIONS:

·  KNOWLEDGE AND UNDERSTANDING OF COMPANY POLICIES AND PROCEDURES.
·  ABILITY TO USE POS SYSTEM TO PERFORM ALL CLIENT TRANSACTIONS.
·  WHERE AN OPS HC IS NOT PRESENT TAKES AN ACTIVE PART TO THE EXECUTION OF OPERATIONAL TASKS (INCLUDING SHIPPING/RECEIVING)

 

REQUIREMENTS :

·  MIN 2 YEARS OF EXPERIENCE IN SIMILAR ROLE IN  LUXURY RETAIL INDUSTRY
·  PROVEN TRACK RECORD IN SALES
·  EXCELLENT KNOWLEDGE IN PRODUCT AND CLIENT JOURNEY
·  MUST BE A TEAM PLAYER.
·  EXCELLENT ORGANIZATIONAL AND FOLLOW UP AND TIME MANAGEMENT SKILLS.
·  DEMONSTRATES CONFIDENCE AND ABILITY TO DEVELOP RELATIONSHIPS WITH CLIENTS, TEAM AND THE BUSINESS.
·  CLEAR AND CONCISE COMMUNICATION SKILLS – VERBAL AND WRITTEN.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.