CLIENT ENGAGEMENT SPECIALIST

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

 

Valentino is looking for an CLIENT ENGAGEMENT SPECIALIST  based in the HQ in Milan.

 

The resource will be  involved in the following activities:

- Proactively collect feedback from Valentino regional client engagement teams on local activities and business needs, sharing comments with HQ C-levels and providing agreed local solutions/ adaptations where necessary to achieve goals

- Collaborate and support Valentino regional client engagement teams to implement clienteling strategy
- Analyse market trends and run periodic benchmarking

- Proactively propose new projects and best practices to strenghten the development of clienteling and couture strategy

- Perform client insights/ analysis through the use of client database to make business recommendations and improvements

- Follow up on Clienteling activities, monitor KPIs and consolidate best practices

- Nurture and develop relationships with third-party businesses to generate additional business, with a key focus on high potential and high net worth clients

 

Requirements:

 

- Good communication and interpersonal skills

- Good knowledge of Microsoft Office, especially Power Point and excel

- Analytical skills

- Fluent in English

- Previous experience in Luxury companies is a plus

 

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.