Client Advisor - Kadewe

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO WE ARE LOOKING FOR 

A Client Advisor for our Kadewe Concession Boutique located in BERLIN. The Client Advisor  will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals.

 

Key Responsibilities :

 

Client Centric Activities:

·  Strong product knowledge
·  Master the Client Journey
·  Create strong client relationships.
·  Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
·  Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
·  Focus on development and retention of existing clients, recruitment of new and potential ones.
·  Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
·  Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
·  Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

 

Merchandise and Visuals:

·  Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
·  Ensure product maintenance, replenishment on the floor.
·  Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
·  Respect administration and operations procedures.
·  Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

 

Operations:

·  Knowledge and understanding of company policies and procedures.
·  Ability to use POS system to perform all client transactions.
·  Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

Requirements :

·  Min 2 years of experience in similar role in luxury retail industry
·  Proven track record in sales
·  Excellent knowledge in product and client journey
·  Must be a team player.
·  Excellent organizational and follow up and time management skills.
·  Demonstrates confidence and ability to develop relationships with clients, team and the business.
·  Clear and concise communication skills – verbal and written.

 

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.