CLIENT ADVISOR H/F

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

 

We are currently seeking a highly motivated CLIENT ADVISOR (H/F) with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.

 

Responsibilities will include:

 

Client

 

·  Master the Client Journey;
·  Create Customer emotion and desire;
·  Engage existing and prospect clients as per weekly plan defined by Store Management;
·  Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
·  Focus on development and retention of existing clients, recruitment of new and potential ones;
·  Engage the client through every selling opportunity - walk in, private appointment, phone consignments;

 

Operations and Visual

 

·  Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
·  Ensure product good maintenance, replenishment on the floor;
·  Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
·  Respect administration and operations procedures;
·  Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

 

Qualifications:

 

·  Must have strong retail experience in a luxury brand (minimum 2 years exp.)
·  Excellent interpersonal and effective communication skills
·  Fluency in English and French is essential, third language (Russian, Arabic, Chinese, Portugese) is preferred
·  Be a team player with a pro-active attitude
·  High fashion knowledge
·  Ability to adapt to changing needs of the Company as necessary
·  Must have client network in luxury environment
·  Actively participates to the sales in partnership and OTO appointment routine

 

 

 

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.