Offers “Unilever”

Expires soon Unilever

Workplace Services Coordinator

  • Jeddah, السعودية
  • Hotels - Restaurants

Job description



Be accountable for day-to-day service delivery in line with established service levels, whether provided by a third party or in house by Unilever

2. Lead Workplace Services organizational and service delivery transformation across the geography aligned to the outcome of the Facilities Management Transformation (FMT) project and the overall Workplace Services strategy

3. Manage day to day operations of in-house teams and service provider (s) across the geography

4. Resolve performance and quality issues, escalating to Regional lead where required, ensuring timely resolution

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Deliver harmonisation and continuous improvement projects aimed at improving cost and service

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Identify trends and actions to address where appropriate

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Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities

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Ensure timely and accurate performance reporting

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Suggest changes and improvements to metrics SLA's, KPI's, etc

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Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery

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Be the geography Workplace Services Business Relationship Lead including:

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Review of service performance with client

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Review of actual cost & consumption and cost & consumption forecasts with client

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Medium to long-term joint business planning

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Escalate un-resolved issues to Regional and Global Service Operations

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Provide ETS projects updates to clients

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Run client service perception survey

12. Run operations and teams

Build and maintain positive working relationship with service providers and other key stakeholders

Make every future a success.
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