Workday Associate

Job description

• Manages the HR System Support mailboxes, ensuring all new tickets are logged in Unilever's Case Management system

• Resolves tickets at first contact where possible, ensuring high quality answers to drive high customer satisfaction rates

• Assigns tickets to appropriate teams for response where required, eg BP Admin, Security Admin

• Works with others in Tier 2 to minimise aging tickets

• Provides weekly stats for open/resolved tickets

• Responds to Chatter questions as needed

• Recommends proactive steps which can be taken to reduce ticket volumes

Feeds in suggested updates to FAQs & other support material to minimise tickets

· Functional HR knowledge base with firm understanding of HR processes

· Experience with Workday or other Human Resources Management Systems, preferably Cloud-based

· Ability to work quickly and accurately, especially under pressure; and within a cross-culture and global environment

· Organised, strong time management skills and ability to prioritise multiple tasks

· Articulate individual with good communication skills

· Team-player who is a proactive self-starter, with the ability to work independently

· Continuous improvement mindset

· Passion for delivering service excellence; and developing a culture of “easy to do business with”, where customer's needs are anticipated

Experience with HR system configuration a plus